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Rachel Felber

U-Pack - Self-Service Reservation

As a UX and UI designer, I created screens for the quote, edit, reserve and manage flows for while working in an agile sprint.

The Problem

Moving can be stressful and customers may struggle with finding the support they need while planning their move. How can U-Pack increase digital self service and bring together tools and services to give customers the best long-distance moving experience on their robust reservation and move management platform?

The Solution

Make the U-Pack customer journey as seamless and connected as possible by simplifying the process to reserve, manage move and self-service through an intuitive, easy-to-use, mobile friendly website. With SEO and high-performance content strategy in mind, we created components in Drupal to help content authors promote to and educate prospective customers, as well as e-commerce applications to optimize sales and service of moving options.

© 2023 by Rachel Felber

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